Our Policies
At Merlot we go out of our way to make sure our valued clients have the best experience possible, from the minute they enter our doors to the moment they leave our incomparable Salon. Please take a moment to review our policies to ensure you understand our operations procedures. If you have any questions, just get in touch and we’ll be happy to help.
Need to Cancel?
We know that life sometimes gets in the way. That’s why we try to be as flexible as possible when it comes to cancelling appointments. If you cancel more than 24 hours before your set appointment, we’ll do our best to set up a better slot for you, no questions asked. If you cancel with less than 24 hours to go, we will have to charge an administration fee.
Tardiness
Please be courteous to the staff and other clients at Merlot and make sure you arrive on time for each appointment. If you are more than 15 minutes late, we may have to reschedule your appointment for another time. If you see you are running late, the best thing to do is let us know so we can minimize any disruption to our staff and other customers.